Frequently Asked Questions
Everything you need to know about shopping with Alpino.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days depending on your location, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress.
What payment methods do you accept?
Alpino accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 6:00 PM EST, Monday through Friday.